5 Benefits Of Using An Interactive Monitoring Service Over 911 For Emergencies

An interactive monitoring service is an emergency response system that acts in real-time to connect users to first responders who can assist them in an emergency. With advanced two-way communication, accurate location tracking, and highly trained call staff, users will receive rapid assistance in any emergency situation. 

Many people think calling 911 is the best way to get emergency assistance. While 911 is a great resource for contacting first responders, we have found that their services are not always as responsive as we need them to be in vulnerable moments. 

Due to factors outside of the agency’s control, people have experienced longer wait times and challenges with location accuracy, which has extended emergency response times. 

At Apartment Guardian, we take our user's safety seriously. After learning about the issues that can come with 911 dispatcher services, we decided to offer an interactive monitoring service to those interested to better serve our customers. 

Continue reading to discover how interactive monitoring services can make a difference in keeping you safe. 

How current personal security equipment falls short

Personal security equipment often relies on 911 services during emergencies. However, this approach comes with significant limitations that can jeopardize users when they need assistance the most. 

Common issues with 911 dispatching services include: 

• Long wait times and unanswered calls: As demand increases, 911 call centers are becoming increasingly understaffed. This can lead to longer wait times and even unanswered calls, delaying critical assistance to callers. 
• Inaccurate location tracking: Because of outdated methods and technology, 911 centers struggle to pinpoint a caller's exact location —  making it more challenging for emergency responders to reach those in need. 
• Cybersecurity risks: 911 call centers are known targets for cybercriminals who seek to breach data or extort money. As a result, they have been affected by cyberattacks that disrupt service for hours at a time. 
• Service outages: Natural disasters, cyber-attacks, and technical failures have all been known to cause service outages at 911 call centers, which have prevented calls from going through. 
• Rural area reception issues: Poor cell service can lead to connection issues or incorrect location data when contacting 911 dispatching services — leaving callers stranded without help. 

Given these common issues, relying solely on 911 calls for personal safety is not always the most effective option. That’s why we have chosen to connect our personal safety device with an interactive monitoring service, which will provide faster, more reliable assistance for all users. 

How our 24/7 monitoring service enhances user safety 

Our primary goal is to ensure that all our users receive the necessary assistance whenever they need it most. Switching to a 24/7 monitoring service will provide all emergency callers with peace of mind, knowing they will always get a response. This system utilizes advanced technology and a team of highly trained staff who work around the clock to deliver seamless emergency responses that prioritize user safety. 

Below are just a few ways the interactive monitoring services will enhance user safety:

• Immediate emergency verification and response: When a user presses the silver panic button, they are instantly connected to a live operator who quickly assesses and verifies the situation and dispatches emergency responders to the caller's exact location.  Additionally, if the caller is unable to communicate or the call gets disconnected, the operator will have access to previously uploaded emergency contacts that they can reach out to, in order to get you the help you need. 
• Accurate location tracking: With cutting-edge technology, users will never have to worry about emergency response teams struggling to locate them. 
• 24/7 availability with backup systems: Unlike many 911 emergency dispatch teams, our interactive monitoring services operate around the clock and have backup systems to ensure that calls never go unanswered — even during power outages or harsh weather conditions. 
• Reliable access for all callers: Users in remote locations or rural areas can still benefit from using their safety devices. With improved connectivity, these callers can reach the monitoring services from any location. 
• Unlimited testing with no fees: If users are ever nervous that their device may not be working or connected properly, they can test it to ensure their calls go through at no additional cost. 

Using an interactive monitoring service instead of traditional 911 dispatching services will allow users to gain faster, more reliable emergency response solutions.

Improve your safety with advanced emergency response technology 

Relying solely on 911 dispatching services can leave critical gaps in emergency response situations. Common issues like long wait times, poor location tracking, service outages, and cybersecurity risks prove that traditional emergency services are not always as reliable as we expect them to be. 

At Apartment Guardian, we have considered these issues and wanted to offer the best in security to our customers. That’s why we now offer for our users to connect to an interactive monitoring service so every caller can have access to fast, dependable responses. With 24/7 calling centers and highly trained staff, all emergencies will be answered, verified, and quickly responded to. 

Take control of your personal safety and access the most advanced emergency response technology with Apartment Guardian. Contact us today to learn more about our products and discover how we can keep you safe.