Device Training &
Safety Certification

Unboxing Your Device

Your Apartment Guardian package includes the panic button device, a magnetic charging cord, and a charging stand. The device is roughly the size of a key fob and includes a built-in keychain clip so you can attach it to your keys or lanyard.

Charging Instructions

1. Connect the charging cord Plug the cord into the charging stand (or use the magnetic cord directly like a phone charger).
2. Place the device on the stand Set the Apartment Guardian into the charging stand. A blinking red light confirms charging has started.
3. Wait for a solid light When the light on the charging stand turns solid (no longer blinking), the device is fully charged.

Turning On Your Device

Press the button on the side of the device that has a phone icon. You'll see blue and/or green lights blink, indicating the device is powered on and connected to a cellular network. The device uses 4G and connects to any available carrier in your area — it isn't tied to any single provider.

Activating Your Device

In an emergency, press and hold the large panic button on the front of your Apartment Guardian for 3 seconds, or until you feel the device vibrate. That's it — the device will immediately dial 911 and connect you with local emergency services.

What Happens When You Activate

1. 911 is called instantly Your device connects to emergency services within seconds — up to 8x faster than dialing from a smartphone.
2. Emergency contacts are notified Up to 9 emergency contacts receive a text message with your GPS coordinates so they can locate you.
3. Microphone activates The built-in microphone lets 911 dispatchers hear everything within 10 feet — so even if you can't speak, they can assess the situation.

Accessing the Dashboard

The Apartment Guardian dashboard is your central hub for managing devices and contacts. Access it at dashboard.apartmentguardian.com using the login credentials provided when your organization set up service.

Setting Up Emergency Contacts

Each device supports up to 9 emergency contacts. When the panic button is activated, all listed contacts receive a text message containing a GPS location link. Contacts should include your direct supervisor, property manager, regional manager, or any other relevant team members.

Managing Your Device

Through the dashboard you can view device location, update your emergency contact list, and review activation history. If your device is lost, stolen, or damaged, contact the Apartment Guardian support team immediately at support@apartmentguardian.com or book a support call through the Training Center page.

Carry Your Device at All Times

Your Apartment Guardian is designed to be discreet. Use the keychain clip to keep it on your person — attached to your keys, lanyard, or belt loop. The device only works if it's with you when you need it, so make carrying it part of your daily routine.

High-Risk Situations

Property management professionals encounter higher-risk scenarios regularly. Be especially aware during apartment tours with unfamiliar prospects, walking vacant units or model apartments alone, property inspections in isolated areas, late afternoon or evening showings, and any situation where you're alone with someone you don't know.

After an Activation

If you activate your device in an emergency, stay on the line with 911 dispatchers and communicate your location if possible. Once safe, notify your supervisor and file an incident report per your company's protocol. Contact Apartment Guardian support if you need any device assistance afterward.